Privacy Policy

Syan & Associates (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario regulations.

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1. Information We Collect

We may collect the following information when providing appraisal services:

• Personal identifiers: Name, phone number, email, and mailing address.

• Property details: Legal description, square footage, photos, and relevant documentation.

• Financial information: Where applicable, client or lender-provided financial data related to property valuation.

• Professional information: Details from relocation companies, banks, or private lenders who engage our services.

We do not intentionally collect information from individuals outside Ontario, Canada.

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2. How We Collect Information

• Directly from you (via email, phone, or submitted documents).

• From third-party services such as GeoWarehouse, MPAC, ServiceOntario, and municipal records.

• Through secure subscription-based data providers.

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3. How We Use Information

We use personal information only for:

• Conducting property appraisals.

• Preparing and delivering appraisal reports.

• Fulfilling legal and professional obligations, including audit requirements.

• Responding to client inquiries and supporting relocation companies.

We do not sell, rent, or share personal information for marketing purposes.

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4. Data Storage & Retention

• Appraisal files and related personal information are securely stored by the appraiser.

• As required by the Appraisal Institute of Canada (AIC), records are retained for seven (7) years, as they may be subject to audit.

• Access is limited to the appraiser and authorized regulatory authorities.

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5. Data Security

We implement reasonable physical, administrative, and technical safeguards, including password-protected systems, encrypted subscriptions, and secure filing systems.

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6. Sharing of Information

We may disclose personal information only:

• To banks, lenders, or relocation companies who commissioned the appraisal.

• To government authorities or regulators if required by law.

• To the AIC and its Complaint Investigation Committee in the event of a formal complaint.

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7. Client Rights

You may request to:

• Access your personal information held by us.

• Correct inaccuracies in your data.

• Withdraw consent, subject to legal and contractual restrictions.

Requests may be made by contacting us at: [Insert Company Email/Phone].

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8. Updates

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.